Category Archives: Dell

Dell Knew About Battery Problems for Years

As everyone is aware, Dell has recalled over 4.1 million batteries in it’s laptops because some of these batteries have caught on fire. But an article on Consumeraffairs.com says that Dell knew about the problem for over two years. A … Continue reading

Posted in Current Events, Dell | Leave a comment

Hot & Live Customer Support

Sorry, saw that on the Vnunet site and couldn’t resist using it as my title. Apparently Dell shares something with a porn site. It’s name. One2One is the name of Dell’s new blog, it is hosted at one2one.dell.com, but customers … Continue reading

Posted in Blogging, Dell | Leave a comment

Dell Adresses Customer Service Issues

In the latest post at the new Dell blog, Laura Bosworth, Director – WW Customer Experience explains how Dell is changing processes to reduce hold times, make returns easier, addressing pricing concerns and how they are investing over $100 million … Continue reading

Posted in Blogging, Dell | Leave a comment

Dell is Already Listening

Was on Scobles site and saw this article, Four little links say volumes at Dell site about the latest post on Dell’s new blog. I think we should institute a two-week moratorium against saying anything bad about a new corporate … Continue reading

Posted in Blogging, Dell | Leave a comment

Dell Launches one2one

Dell is finally joining the blogging world, can you believe it? I can’t. Wonder why the big change now, did they finally get a consultant in there who knows about the power of blogging and the “conversation” everyone can have, … Continue reading

Posted in Blogging, Dell | 2 Comments